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The guy never said the kids would have pychological damage- it was the interviewer that made that statement and not the interviewee.
I agree with the PP that said that in that situation where a kid does get uncontrolable that the apologies should be flying left and right. I used to travel for business way more than I cared to and it is amazing how sympathetic fellow travelers can be when it is obvious that a parent is actually trying to do something about an unruly kid versus the parents that just accept the bad behavior and chaulk it up to a kid being a kid.
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