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Wanted to share my good customer service experience with diapers.com! So I placed a pretty big order on Wednesday night -- diapers, teething gel, tabs, a tub seat...Spent about $109.00.
It as supposed to ship Thursday for delivery on Friday. Friday night at 8pm my delivery still hadn't come, so I looked it up online and said it should have been there. So, I picked up the phone and called. The lady said there must have been a problem, and it shipped out Friday instead. I expressed some disappointment b/c I REALLY needed the diapers and now was going to have to go out late at night and buy diapers. Without hesitation she said they would be refunding me the ENTIRE amount for the box of diapers (About $35) for my inconvenience, but I would STILL be getting the shipment! So, I basically got a box of huggies for free!!! What great customer service!! I was so stoked!
They do have great customer service! I ordered a couple of wraps for them late in my pregnancy and had them delivered to my office. I was shocked when a gigantic box arrived carrying 2 big boxes of Pampers. I called customer service and we determined that the shipping labels on my order and another order had been swapped by accident, so they sent UPS out that same day to pick up the diapers (because I couldn't have this ginormous box there, lol) and they shipped out another Hotsling to me. So I ended up with 2 Hotslings! But they were so quick to fix the problem and I think they refunded my shipping or gave me a credit or something too. They're awesome!
Awesome! I've only ordered once from them and got exactly what I ordered on time and at a good price. Thumbs up.
Babysteals is pretty kick a too. I ordered something off of there and it was shipped to my old address, and they are going to reship me the stuff without charge. I even offered to pay additional shipping. Yay!