Ladies, I heard something today that I just had to share with you all. A woman comes in with a little boy who might have been maybe 8 months old or so and asks "Where do I go to return stuff?" Um. . . I am the only one working in the front end of the store and I am standing behind the counter so I tell her that I will process the return. She was muttering something about always doing her shopping at one place so she could get back to her safe little hidey hole, which I sort of thought was odd, but so long as she didn't answer herself, I figured I could cope with her for a few minutes.
She returned a micro cassette recorder, two videos from the $5 bin and a couple of Valentine's home decor things . The total including tax was almost $80. She tells me as she is removing the things from the shopping bag and searching for her receipt, "I came in here last night and bought stuff after I had been to the ER for a migraine. I woke up this morning and found that I had made all these
irrational purchases and I don't remember buying anything on the receipt."
If she had not had a receipt, there is no way I would have refunded the purchases because she just seemed to be acting odd and without a receipt, I would not have been sure the items had not exited the building last night without being purchased. I have had some pretty nasty headaches, but I have never taken a $200 shopping trip to the pharmacy and not recalled buying anything the next morning. The whole thing just seemed weird to me.
Wish I could say that she took the money and left, but of course, my day couldn't be that simple.
She went through the store and gathered up another $200 of merchandise and when she tried to pay for it with a check, she had her check declined by the system. I had to void the entire transaction and start over. She opted not to get a few things (video camera, six packs of bibs, assorted junk food and half a dozen baubles to go in her hair) but wanted the baby food, the carton of cigarettes (which was $60 by itself) and the three pack of bottles (although she said that she couldn't let her son use the pink one stating, "he can't drink out of a pink bottle because he's a boy." The second check for a slightly lower amount was also declined. She stated at that point that her estranged husband must have messed with her checking account (the one that only had her name on it). She finally decided to pay with cash, bought cheaper cigarettes (if you can call $4 per pack 'cheap'), the bottles (although she once again stated that her son could not drink out of a pink bottle) and the baby food. She paid and left.
I am worried about her son though. She was so obsessed by making sure she got cigarettes and was so worried that a pink bottle was in the pack of three (we had other packs of identical bottles that did not include a pink one but she had tunnel vision and thought that one pack was the only one in the universe I suppose) that I am not all that sure that she would not forget her son somewhere along the way or let him drink from a bottle that had spoiled milk in it (just so long as it wasn't a pink bottle) because she didn't remember that she (1) has a son (2) needs to make sure he gets milk that hasn't been out too long.
So, that was my retail story of the day. Just thought you all might enjoy seeing what my work life is like. . . it isn't just making photos and selling laxatives.
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Ah, I love Retail.
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