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might as well b/c i have been crying all day b/c my feelings are so hurt. i am going to tell you what happened but please don't judge me to harshly as well as i am already really down in the dumps.
i went to CVS to pick up some pics i submitted online and when i get there they completely ignore me. They have no one at the photo counter. There is a guy checking people out who said hello to me when i came in and has looked over at me standing there and has done NOTHING so i wait and finally the lady at the registar next to him gets off the phone. So I go and ask her to please retreive my photos. She gets them and then tells me i will now have to wait in line for the guy to swipe them. i have no idea why that even has to be done. And to be honest i was getting annoyed at why she could not just do it. Anyhow start to wait and she goes ahead and calls the chick in front of me to come to her registar. Now don't get me wrong i uderstand she was in front of me (technically, i had already been waiting forever) but i was not even making a purchase. She just had to swipe the barcode and let me leave. After she did they with the woman in front of me i said "this is really awful service" and the girl in front of me starts telling me what awful manners i have and that it is understandable to be frustrated but that i am being rude. i had a couple more stops after this. all the time wondering why she would choose to call me out like that when it is not like i raised a hand to someone or cussed them out royally.
Well i get home and turn on FB and wow guess what?! it was the head of a playgroup here i am in (or was in b/c i want nothing to do with them anymore) She is spouting off about how rude and awful someone from the group was at CVS and in the end says "shame on you". i was crying like crazy. i worked in CS for years and i definetely had way worse said to me then "this CS is awful" and she goes on to tell me how to woman wanted to cry after i left. who cares in my opinion if you are doing a shotty job and then she did not even apologize just through my pics at me and said nothing. anyway i did not even recognize the playgroup girl b/c i have only met her once (at her house which was filth ridden, sorry just venting) and yes ifn you knew me in person i am extremely blunt and i don't take C R A P which makes it even funnier that i am easily hurt and cry alot. i just honestly felt it ws none of her business if i stated i was getting bad CS and then (even though she did not use my name) to call it all out of FB. It hurt b/c of course i am not going to want to come to anything anymore if she is there.
Sorry for the Tirade and maybe you will think i am royal B to but i really can be alot meaner this was nothing and i got picked apart.
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thank you tasha_mae for the great siggy!
Sorry, Amy! I don't think it's rude to politely let someone know if they are doing very poorly at their job, similarly to how you would compliment them if they were doing an exemplary job. I'm confused, though, the woman who checked you out was part of your play group? Or another customer was and she overheard it? I do think that it was rude of HER to call you out on FB. If she really did think that you handled it poorly, she should have messaged you privately.
I don't think I would quit the group, though. If it were me, I would purposely go and be friendly and nice...you know, "kill them with kindness"
I have to agree C S is not what it use to be and I don't know why but Walgreens, Rite Aid and CVS seem to be the worst around here.
Quote:
Originally Posted by Mom2#1Drakester
Sorry for the Tirade and maybe you will think i am royal B to but i really can be alot meaner this was nothing and i got picked apart.
With that being said I'm sure you can be alot meaner and I'm sure you can be nicer. Everyone has bad days and we don't always come across as we mean to. Also people don't always pay attention to the whole picture. I'm not just saying this to you or about how you handled the situation because I wasn't there. Who knows....the clerk might of not realized how she came across. It sounds like you where both upset by the situation.
What a hypocritical bully! Maybe you should point out to her that she just did the exact same thing she's trying to shame you about.
I don't think your comment was too far out. In fact I'd write an email to the company about and include the employees names too.
But, I will agree that it's rude to voice opinions about people's work right in front of them. Especially in customer service where you're basically a servant. You try on most days to be as upbeat as you can and look for the pride in what you're doing but some days are just the worst thing emotionally. I try to remember those days when I was in CS whenever I start getting irate at stores. I remember looking bad to customers because of policies I was forced to follow and because other employees shirked their duties. It can bring you near tears sometimes.
First of, Im so sorry this happened to you. That sucks that she would call you out like that. & i agree, I dont put up with CRAP when it comes to CS. Im sure I would have been much more rude. & She had NO right to call you out like that!! Shame on her!
SOrry momma. I would have been pretty pissed too!! I worked at CVS in high school as a photo lab tech and (granted it was a long azz time ago) there should always be someone in the lab. Second, there is NO reason to call someone out like that!! Is her world so small that she really feels the need to comment on something like that. It's not like you made a big scene freaking at the cashier. I'd be pissed too. it svcks that your PG got tainted by all of this. Personally I would call her out on it. "glad to see you're so perfect" but I'm just a B!tch like that
Sorry, Constance, I don't do this often, but I am going to have to disagree with you. Until now, I've worked almost exclusively (save for working in a basement laboratory during the school year in undergrad ) in CS positions, or positions that at least had a CS component. Sure, I have bad days, EVERYONE does, but a big part of ANY job is leaving your home life at home when you get to work. In fact, when I worked at a coffee shop, one of the biggest requirements of the job was being friendly and cordial to customers. Had anyone of my co-workers, or later employees, acted like that woman did to Amy, they would have been suspended. When you work in CS, being helpful and friendly to customers is your job. If you have a bad day, you put on a fake smile and deal with it when you get off. I know I sound super harsh, but if someone was working as a surgeon and was having a rough day and her mind was elsewhere and she made a mistake and someone died, she wouldn't get off with the excuse that she was having personal issues or her co-workers were slacking off or the nurse wasn't paying enough attention, etc. Obviously, CS and surgery are apples and oranges, but in both situations, it's your job.
All that said, I'm very understanding and forgiving, but I see no harm in politely, and quietly, mentioning to a person in CS, "I know we all have bad days, but you've been very rude during this transaction. I'm absolutely going to give you the benefit of the doubt that it's just one of those days for you, but I wanted you to be aware in case anyone else felt like they needed to talk to your manager. I would hate for you to get into trouble over it." Or something along those lines. Pointing it out so that the person can realize that they are risking some type of consequence for failing to perform their job properly.
I actually agree with both of you, Constance and Amy. Working in CS sucks (I have done it time and time again), but I do feel like the first rule of CS is that you are polite and helpful. If someone voices a complaint, you apologize, apologize, apologize. That being said, I am really uncomfortable when a customer is rude to an employee in front of other customers. I always think it is best to just say to the employee (rather than voicing out loud so others can hear) that you haven't gotten good CS or it's a shame you had to wait so long, etc.
I am not judging you whatsoever, Amy, just my opinion on the subject. That being said, I know how it is to get frustrated in those situations. I usually just huff and puff to myself, which is super silly. As for the fb thing, that woman is ridiculous. Don't even give it another thought!
Oh Amy, I completely agree that you should speak directly and quietly to the employee. Perhaps I misunderstood the OP Amy's (there are too many of us! ) thread, but I thought that was what she did?
Oh Amy, I completely agree that you should speak directly and quietly to the employee. Perhaps I misunderstood the OP Amy's (there are too many of us! ) thread, but I thought that was what she did?
No, that's what she did, I think. Just sounds like the other customers were also aware of a "confrontation." It always makes me uncomfortable when I have to see or hear it.
What a hypocritical bully! Maybe you should point out to her that she just did the exact same thing she's trying to shame you about.
I don't think your comment was too far out. In fact I'd write an email to the company about and include the employees names too.
But, I will agree that it's rude to voice opinions about people's work right in front of them. Especially in customer service where you're basically a servant. .
^^ i totally agree. I don't think you're a royal B at all - i'm sure we have all done something like that.
The facebook thing was just totally uncalled for...but I am glad she didn't use your name. I wouldn't quit over her either, don't let her win. I'm sure we have all been in those situations where we just lose it, and it doesn't even sound like you "lost it". It takes me a LOT to speak up because I"m a chicken you know what. And if I do, I then immediately feel horrible. I worked over the phone in customer service so I know what it's like to be on the receiving end of a customer telling you that you aren't performing your job well. It sucks. Any time it happened to me I would immediately start crying, on the phone! But I'm kind of a weirdo. Also, if people were mean to me and then apologized later, I would really lose it. I'm talking sobbing. I'm totally rambling, but I just wanna offer a
imo to be honest even if said outloud i just really dont think what i stated was so awful that it had to be said quietly. they were taking up so much of my time i wanted out of there and would not have even wanted to have the time to have a private conversation. And i worked in a call center for 6 yrs with a bank so i am well aware of what people can say and do to hurt a CS rep. and cried many a time too and stressed out my home life by talking about it all the time. but i feel it is not like i realy spouted off to her. i merely std that they we causing a disadvantage by not having anyone in the photo dept and then choosing to still treat me like i had not been there waiting all along.
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thank you tasha_mae for the great siggy!
I think it IS okay at some points to share your feelings about your service as a paying customer. I have only done it ONCE directly to the employee but I had had it and she was RUDE. It was a Sprint employee, I called to ask if my phone was ready to be picked up and she was rude to me then in the store she IGNORED me while she chit chatted then said she couldn't give me my phone unless AJ was present and then she said "I ain't gonna lose my job over YOU" and walked away while I was talking to her. I LOUDLY said "Your name is **** right?" Well, **** you were RUDE on the phone and RUDE in person, I will be writing a letter to your manager and to Sprint's corporate office..." and stormed out. I got home and wrote a letter to to both!
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i am so angry i want to scream.
Betsy 
) in CS positions, or positions that at least had a CS component. Sure, I have bad days, EVERYONE does, but a big part of ANY job is leaving your home life at home when you get to work. In fact, when I worked at a coffee shop, one of the biggest requirements of the job was being friendly and cordial to customers. Had anyone of my co-workers, or later employees, acted like that woman did to Amy, they would have been suspended. When you work in CS, being helpful and friendly to customers is your job. If you have a bad day, you put on a fake smile and deal with it when you get off. I know I sound super harsh, but if someone was working as a surgeon and was having a rough day and her mind was elsewhere and she made a mistake and someone died, she wouldn't get off with the excuse that she was having personal issues or her co-workers were slacking off or the nurse wasn't paying enough attention, etc. Obviously, CS and surgery are apples and oranges, but in both situations, it's your job. 
) thread, but I thought that was what she did?
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