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I got really lucky today....


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  • 1 Post By Fae*Aibell

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  #1  
June 10th, 2012, 12:26 PM
Fae*Aibell's Avatar Mega Super Mommy
Join Date: Jun 2009
Location: Ireland
Posts: 4,711
and not in the way that comes immediatly to mind . As you know ive been re-decorating my kitchen and bought the paint on thursday for the cupboards. I started painting yesterday and it turned out to be a complete disater, the paint was horrible. It was supposed to be one coat but i would imagine it would need 3-4 coats at the least. It was recommended by a guy in the shop who claimed it was the best cupboard paint around.
So today i took all the paint back, i had used roughly 2 out of 3 tins and they cost me a total of €69. After waiting an hour for a manager to see us we told him our story and showed him pics i had taken on my mobile phone of the work. He was horrified by what he saw in the pics. He looked at the paint and told us who ever in the shop recommended it was completly wrong and although it was a good paint it was not for our type of wood. He told me exactly what i needed. He refunded me the total of €69 and gave me twice the amount of the right paint for FREE. So i get to re-decorate my kitchen for nothing. The only down side is i have to put a heck of a lot of work in to get the bit i painted back to a place where i can paint over it again but ill get there, it will take days longer than i thought but will be worth it in the end. I have learned my lesson here to double check what im using before even starting the work but i just took this guys word for it. Turns out he dosn't even work in the paint section and didn't have a clue about paint, but luckily for us we got a really nice manager today who couldn't apologise more, not many a manager would give you the item for free these days so he is certainly an asset to the company as i will go back shopping there now whereas this morning i wasn't ever going to set foot inside the shop again. Ill post pics later in the week of my (hopefully) really nice and newly done kitchen.
Carwen*Angel likes this.
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Molly

Forever missing my 3 angel babies: Harry, Ewan, and Audrey.
I am at one with God and with Nature. I feel my oneness with absolutely everything.






PROUD CO-HOST OF UK AND IRELAND MUMMIES
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  #2  
June 10th, 2012, 12:29 PM
Carwen*Angel's Avatar Fly away on my zephyr
Join Date: Feb 2006
Location: Manchester, UK
Posts: 66,539
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While I'm sorry about the extra work, that is excellent news - and it's good to hear that some people still believe in good customer service. Can't wait to see it!
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  #3  
June 10th, 2012, 12:45 PM
Fae*Aibell's Avatar Mega Super Mommy
Join Date: Jun 2009
Location: Ireland
Posts: 4,711
I know, its hard to find people who are more interested in their customers than the money these days. Its nice to see there are really nice people out there.
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Molly

Forever missing my 3 angel babies: Harry, Ewan, and Audrey.
I am at one with God and with Nature. I feel my oneness with absolutely everything.






PROUD CO-HOST OF UK AND IRELAND MUMMIES
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