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I have one that's 3 1/2 years old. The tools on it have awesome suction but I don't have any suction from the actual vacuum itself. I can clean all my corners and around my baseboards really well but not my carpet. Dh has taken the whole thing apart and cleaned it twice and I've replaced the HEPA filter and it still won't vacuum the carpet.
I'm ready to buy a new vacuum cleaner but DH insists that my Dyson should be fixable and that it should have lasted longer than that. Meanwhile, My carpets need a really good vacuuming and I don't have anything to do it with unless I do it all with the tool attachments and who wants to do that?
We have a Dyson Animal. I have had it for about 6 years now and it works great. I have heard Dyson has excellent customer service. I would give them a call and let them know whats going on and see what they say.
Definitely call them. I'm on my second Dyson Animal, but only because I gave my old one to my sister for her beach house. My old one is 7 years old and still has awesome suction, even though we only cleaned the filter once. My old house cleaner swears by Dysons and had to call customer service about hers once. She said the customer service reps were great!
I noticed the older Dysons are built better. We bought our first nearly 7 years ago, and had to replace it recently and this one is not anywhere near as good.
~Beth~ Wife to my Airman Chris, and mommy to: Anthony Nathaniel (8/31/04), Anastasia Fae (8/01/06), Baby C (lost on 10/12/07), David Cillian (7/31/08), Charles George (4/29/10), and Alan Christopher (2/22/12)