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Was anyone else impacted by their outage today? I put a good chunk of money in the ATM this morning. The ATM crashed during my deposit. So the transaction ended, the machine had my money, and I got no receipt. My account was not credited the amount. Grrrrr. I went inside, dragging Lew along, and they couldn't do anything but comfirm that the money was not in my account. They told me to call the 800 number. First time I called they said the wait was 20 minutes and I was in the car with Lew. So I ran my errand and went home. That time I got through, but the guy said their system was down and I would have to call back. ***?! So I did a bit later. I was on hold for an HOUR. They said they will credit my account for my use as they investigate my claim. The conclusion of their investigation better be that I get to keep that money I deposited!!!
Man BoA is awful. i used to work in a different bank and nobody has ever said nice things about them lol.
What will probably happen is that once they balance the machine and count the money they will see that it's off and then can back track through transactions and find it belongs to you. Especially since the atm will be off the amount you told them you're missing from your account.
Thanks to Bokkechick for my siggy.