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Forum: 2011 Playroom

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  #1  
February 1st, 2013, 09:37 PM
Mega Super Mommy
Join Date: Apr 2009
Location: St. Louis, MO
Posts: 2,599
Was anyone else impacted by their outage today? I put a good chunk of money in the ATM this morning. The ATM crashed during my deposit. So the transaction ended, the machine had my money, and I got no receipt. My account was not credited the amount. Grrrrr. I went inside, dragging Lew along, and they couldn't do anything but comfirm that the money was not in my account. They told me to call the 800 number. First time I called they said the wait was 20 minutes and I was in the car with Lew. So I ran my errand and went home. That time I got through, but the guy said their system was down and I would have to call back. ***?! So I did a bit later. I was on hold for an HOUR. They said they will credit my account for my use as they investigate my claim. The conclusion of their investigation better be that I get to keep that money I deposited!!!
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Lew, 1, DSD Lauren, 18, and Chuck, 4
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  #2  
February 1st, 2013, 10:01 PM
Platinum Supermommy
Join Date: Aug 2010
Posts: 6,664
Man BoA is awful. i used to work in a different bank and nobody has ever said nice things about them lol.
What will probably happen is that once they balance the machine and count the money they will see that it's off and then can back track through transactions and find it belongs to you. Especially since the atm will be off the amount you told them you're missing from your account.
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  #3  
February 2nd, 2013, 08:49 AM
Rachel's Avatar Just Rachel
Join Date: Oct 2004
Location: Taneytown, MD
Posts: 114,930
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Oh no! I hope they resolve it in your favor! I hate BofA!
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  #4  
February 2nd, 2013, 09:34 AM
tricia_16_'s Avatar Mega Super Mommy
Join Date: Jun 2011
Location: North Bay, Ontario
Posts: 3,094
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Wow, that's awful! I REALLY hope it works out for you!
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  #5  
February 2nd, 2013, 04:03 PM
irishblessing's Avatar Platinum Supermommy
Join Date: Feb 2008
Location: Vancouver, Canada
Posts: 15,605
That's really awful. I hope it all gets worked out and fast.
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  #6  
February 2nd, 2013, 06:42 PM
~Rae~'s Avatar Platinum Supermommy
Join Date: Dec 2008
Location: Texas
Posts: 7,531
I used to work for Wells Fargo, & things like that happened often. You did right by reporting it immediately. They will track & credit your deposit just as April described.

Still sucks though. I'm sorry!
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  #7  
February 3rd, 2013, 11:42 AM
mom2more's Avatar Mega Super Mommy
Join Date: Mar 2009
Posts: 2,689
That is awful!! I hope it gets worked out quickly for you!!
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  #8  
February 5th, 2013, 08:22 AM
Happy Mommy
Join Date: Dec 2010
Location: Midwest
Posts: 21,659
that sucks.

I gave up on BofA a few years back and never been happier
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  #9  
February 5th, 2013, 03:10 PM
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jdt jdt is offline
Mega Super Mommy
Join Date: Dec 2010
Posts: 1,897
I HATE Bank of America. If there is one bank i loathe it's this one.

Hope everything gets resolved for you.
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