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So my parents wanted to buy the crib for us, which is wonderful and I really appreciate. My mom and I picked one out together that we saw at Target. I was not expecting to find one there and we weren't even looking that day, but it's a lovely crib. Last week, my dad ordered it online and it arrived today. I was so excited because it is the first thing we actually have for this baby's nursery. I was worried when I saw the corner of the box was really messed up, so I was taking pieces out slowly and looking them over. I only got out the two small pieces on top and the hardware box when I saw that the middle of the front of the crib (far from the damaged box corner) had a HUGE gash in it. And, it was underneath the other pieces that were intact, which means it had to have been damaged when it went into the box. I am so irritated! I immediately called customer service, who told me they would email me a shipping label to send it back, but I would have to take it to UPS (the box weighs 82 pounds), wait for them to process it as a return to credit the account, and then I have to reorder it and wait all over again. So this will likely take a few weeks! I so don't have the kind of time with a whole nursery to do! Ugh!
we had that problem with babies r us. When we bought DS's crib, it looked perfectly fine. then when we were assembling it, we noticed that one of the holes had been fit with the wrong size pre-threaded nut. So the bolt wouldn't fit in. we had to take the whole thing apart and bring it back. I was irate to say the least.
Take it back to a target store for a refund. You don't have to ship it back. I would go to target and demand my money back right away that way you can order the crib ASAP without having to wait for a refund.