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Okay so I'm still learning a lot and charge very little for my services and just started charging... Lately I've seen some really poor quality "photography" that my friend paid for of her daughter, I'm talking everything is wrong, the lighting, the color, they are blurry and the "photographer" attempted a poor correction using noiseware making it just a smooth blurry.. Would you tell your friend they need a refund? I love my friend and maybe she doesn't know any different, she lives an hour away but I offered to come up and do some spring photos for her.
Does it get under your skin when you know people are paying these people for pictures they probably could have done better themselves with a black sheet and a disposable camera? Or are you the type, they know what they are getting, so oh well doesn't bother me?
It's hard to say that photography isn't good enough quality and ask for money back. Really, if you hire a photographer and they take pictures and give you what you paid for then there isn't much that can be done. I would think that the photographers portfolio should be an indication to what you are getting though. And if there wasn't a portfolio then its a crap shoot anyway. Some people would rather go cheap than pay for quality images...it's a sign of the times.
I would do just what you are doing and offer to take some for her.
I love bad photographers, lol. Makes me feel better about myself!
Location: Los Angeles, CA but Australia is my home.
I think that if your friend were not happy with the images or if the images were not in line with what she had viewed previous to booking the photographer then she would have already asked for a refund. Yes there are many people out there charging that as individuals we would not consider them to be of a charging quality or would not hire ourselves but it is up to the consumer to decide this for themselves.
I agree with what everyone said - it's a shame when you see people's pics and know that they're not that great - but if they saw the portfolio that was probably a pretty good indication of what they were going to get!