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I have had great quality and superb customer service with MPIX. I even emailed them about something that I did wrong in photoshop (couldn't see it on my end, but showed up in the print.) They said that they saw it on their photoshop but would be happy to reprint it free of charge.
On the flip-side, I have heard several people complain about the quality of their folded greeting cards. I believe the picture comes out grainy and not true colors. But I have never experienced it, so just wanted to mention it to others.
I have heard great things about this company...and I have seen their prices. Too rich for me personally. I take WAY too many photos per month to even attempt it. But, for the photographer that is looking for a superb print, I have heard they are great.
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I used mpix and though the pictures were great, it costed me way too much, due to shipping and duty here in Canada. (I ended up paying $15 for shipping, and an extra $15 for duty... so my $20 order became $50!!)
I love mpix.....the print quality is gorgeous. And their prices are BETTER than walmart, except for 4x6....and, since Im in the states, I dont actually think the shipping prices are that bad...5 bucks for any size order for 2-3 day shipping really isnt bad....and 10 bucks for overnight shipping for any size order is really reasonable. I refuse to print photos anywhere else.
Also, one time I ordered some wallets with the die-cut (rounded) edges and when they were sent they werent cut because they saw that it would cut off a part of the picture but they said if I wanted to have them cut to send them back and they'd do it free.........I thought it was great that they did that because then I didnt end up with 20 wallets that looked like crap!