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Customer service: I can't really review the CS since i didn't really deal with them a whole lot. She did send me a message when it was shipped. Shipping seemed like it was a long time, but since i am in Canada, it usually takes a little longer anyways, and since this was a semi-custom, it took a little longer then usual. It was nicely packaged tho, when i did receive it.
Diaper (size medium/long; velour inside, and velour topped soaker; underside of double layer soaker is Hemp if i remember correctly): I must say its a very well made diaper. Its beautiful! On first inspection, all i could think was WOW how THICK! I could tell it was going to be a very absorbant diaper. Fit wise, it wasn't the best fit on my skinny 18lb daughter. I SHOULD say, the fit on her skinny thighs was terrible. As Murphey's Law states, a baby MUST poo in a brand new diaper the VERY first time its used. Sure enough DD had a MAJOR blowout in this diaper on its first use. Only through the thighs tho. When she is standing up, or crawling around, the fit is so loose that you can see the soaker inside, with the diaper snapped on the tightest setting! I think this diaper would work very well on a chunky thigh baby, or maybe the elastic should be drawed tighter. Absorbancy wise....WOW this diaper is very absorbant. She usually goes coverless with this diaper. And after about 2 hours, she is still COMPLETELY dry on the outside. I put her for a nap one day in this diaper, she slept for about 3 hours (of course i put a cover over it), and when i changed her, the outside of the diaper was barely damp to the touch! I usually schedule this diaper for use around her poo. If i know she will not poo for a while, i will use it.
ANd of course, we need pics of this pretty diaper right??
(i dunno if you can see it in this pic, but you can kinda see how loose the legs are)