WTTC Graduates
For WTTC Members who are now TTC or pregnant.
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Mega Super Mommy
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Join Date: Aug 2008
Location: Western Illinois
Posts: 3,075
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I just wanted to share my experience with Medela customer service... They really are an amazing company. I called and explained that my pump motor died after 6 1/2 months of use and the CS rep (Denise) was on it immediately! She asked me a few questions just to verify the motor was dead, then she said they'd replace my pump since they covered the motor under warranty for a year (even though the book that came with the pump said the warranty is for 90 days). I bought my pump from Best Buy Baby and for some reason they never mailed me a receipt with it, but she said that wasn't a problem, that she would take my word. She's getting the pump in the mail for me today and I will hopefully have it tomorrow, but it could take til Thurs at the latest, depending on the postal service... After I verify that the new pump works I am to mail the defective one back with a provided return label.
Medela handled this quickly and obviously care a great deal about their customers. I just wanted to make sure you all knew this since I mentioned having a Medela Pump In Style pump in my last thread and didn't want anyone to think negatively about them since my pump happened to burn out. It happens, it could've happened with any pump. I also know plenty of people who have had a PIS for years without issues, I just happened to get one that died (as is my luck, lol). I'm just glad they have great customer service and went above and beyond to help me out.
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Thank you ~*Helen*~ for my awesome siggy!
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Platinum Supermommy
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Join Date: Jan 2008
Location: Depends on the day....Earth :D
Posts: 28,954
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AWESOME!!!!!!!!!!!! Thats the pump I had and it was great!
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Platinum Supermommy
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Join Date: Apr 2008
Location: St. Louis, MO
Posts: 14,102
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Thats awesome!!
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Cycle #1-9 - All Natural....5BFN's, 4BFP's (all ended in miscarriage)  Cycle #10-11 - Met with first RE, diagnosed with heterzygeous MTHFR mutation & slightly low SA on all counts. -BFN, Cycle #12 - First IUI+Trigger - BFN, Cycle #13 - BFN Cycle #14-15 - Met with new RE, diagnosed with a blocked right tube that previous RE completely overlooked or didnt care to mention. Soy (120mg) - BFN Cycle #16 - Clomid (100mg) - BFN, Cycle #17 - Clomid (100mg)+Trigger+IUI - BFN Cycle #18 - Acupuncture+Clomid (100mg) - BFN Cycle #19-27 - 2 Soy (160mg) cycles, the rest all natural also 30lbs lost!! - BFN's Cycle #28 - New RE is GREAT! Put on bcp 7/6/11, Lap surgery 8/1/11- Tubal cyst (5cm) found and removed, Uterine Septum removed, and Stage II-III endo removed. Cycle #29 - All Natural - BFN, Cycle #30 - All Natural - BFN, Cycle#31 - All Natural - BFN, DONE TTC FOR NOW
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<-- Just do it.
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Join Date: Nov 2005
Location: The Tar Heel State
Posts: 6,308
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Sweet! So glad that worked out for you! 
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Platinum Supermommy
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Join Date: Jun 2006
Location: Canada
Posts: 10,199
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That's awesome!
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Mega Super Mommy
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Join Date: Feb 2008
Location: Connecticut
Posts: 1,787
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How cool is that! Good to keep in mind if my pump ever gives way. (My Medela is still pumping strong!)
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Platinum Supermommy
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Join Date: Oct 2007
Posts: 8,102
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thats awesome! and good to know! i wonder if you'll get more milk with a new turbo pump??
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Platinum Supermommy
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Join Date: Nov 2005
Location: Indianapolis, IN
Posts: 14,576
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I'm glad they gave such good customer service. I bet you will get more BM with the new pump. I have the same pump and bought it from the same company as you. I used it for a year and never had any problems. I think the PIS is an awesome pump.
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Platinum Supermommy
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Join Date: Mar 2008
Posts: 6,553
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Wow! They really went above and beyond. I'm glad you got yourself a new pump.
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Platinum Supermommy
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Join Date: Oct 2007
Location: San Diego, CA
Posts: 6,194
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Awesome to hear! I hope it arrive quickly.
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Platinum Supermommy
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Join Date: Apr 2007
Location: Barbados
Posts: 18,988
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Excellent!
__________________
Thank you Helen for my beautiful siggy!
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