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  #1  
October 17th, 2009, 06:12 AM
Newbie
Join Date: Oct 2009
Posts: 2
Admin Rachel merged accounts for me so that I could use an email I signed up with last Jan. I see that my screen name is the one I chose the first time around, but I cannot log out of my old one and log into the new??

I don't even see pm options now in my account. I have tried to hit log out to try to get in with my new screen name, but it's not logging me out.

The screen name I wanted was **Kooopons**, I think this will post under Kooopons.

Hope that made sense. Thanks for any help.
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  #2  
October 17th, 2009, 06:41 AM
pattyandthemoos's Avatar Administrator
Join Date: Feb 2004
Location: Michigan
Posts: 61,614
Can you try clearing your cache and cookies? That usually fixes it.

Also can you tell me what browser and operating system you are using? I am researching this issue for our tech team.
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  #3  
October 17th, 2009, 06:50 AM
Newbie
Join Date: Oct 2009
Posts: 2
Clearing the cache and cookies did allow me to log out. I then tried logging in with the screen name **Kooopons** and it does not allow me to. So I selected that I forgot my password and tried to enter the email that is associated with the **Kooopons** screen name and it says it doesn't recognize it.

However, all of the posts I've made in the last week are now showing up under **Kooopons**, so I know Rachel merged the accounts, I just can't get into the **Kooopons** account.

I am using Firefox 3.5.3 and OS is Vista, thanks.
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  #4  
October 17th, 2009, 06:52 AM
pattyandthemoos's Avatar Administrator
Join Date: Feb 2004
Location: Michigan
Posts: 61,614
Quote:
Originally Posted by Kooopons View Post
Clearing the cache and cookies did allow me to log out. I then tried logging in with the screen name **Kooopons** and it does not allow me to. So I selected that I forgot my password and tried to enter the email that is associated with the **Kooopons** screen name and it says it doesn't recognize it.

However, all of the posts I've made in the last week are now showing up under **Kooopons**, so I know Rachel merged the accounts, I just can't get into the **Kooopons** account.

I am using Firefox 3.5.3 and OS is Vista, thanks.
I am going to send an email to the address listed on your account in just a second.
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  #5  
October 17th, 2009, 07:04 AM
**Kooopons**'s Avatar Jen, Mom to Luke & Caleb
Join Date: Jan 2009
Location: Pittsburgh, PA
Posts: 99
Yay Patty it worked! Thank you so much!

Cute family you have there! I had siggies turned off before, and now I see what I was missing

You all have been so quick to help, I appreciate it.
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  #6  
October 17th, 2009, 07:52 AM
Rachel's Avatar Just Rachel
Join Date: Oct 2004
Location: Taneytown, MD
Posts: 114,696
Send a message via Yahoo to Rachel
Glad you got it resolved. I was concerned that you'd have issues logging in after I merged your accounts. Glad Patty was around to help.
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  #7  
October 17th, 2009, 07:54 AM
**Kooopons**'s Avatar Jen, Mom to Luke & Caleb
Join Date: Jan 2009
Location: Pittsburgh, PA
Posts: 99
Quote:
Originally Posted by Rachel View Post
Glad you got it resolved. I was concerned that you'd have issues logging in after I merged your accounts. Glad Patty was around to help.
Thanks Rachel. I remember Fannie having issues, and I didn't see your pm about the password until I could get back in this morning. Thanks for the help.
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