[.Jessica.]

Hello I need help with my chat...my group is going to be chatting tonight but when I click on the chat room a screen comes up and says "this chat room uses addon" and also it says "this chat room uses java click here to download" or something to that effect. So I clicked on both and downloaded them both, yet I still cant get into the chat room.. Do I need to disable something on my computer? Someone please help!!

[Admin-Rachel]

what browser are you using?

[.Jessica.]

Explorer, is that what you mean? im using explorer

[Admin-Rachel]

yes, that's what I meant. Let me see what I can find out for you. You wouldn't happen to know what version of explorer you're using would you? The latest version is IE 8. You can check the version by click on Help and then About Internet Explorer.

[.Jessica.]

ok I did that and it is IE8 hope that helps...good luck!

[Admin-Rachel]

Could you try installing Java again? And then make sure you restart your browser before trying again.

Download Java for Windows from Sun Microsystems

[.Jessica.]

ok ill try that now thanks

[.Jessica.]

Ok so that didnt work...ugh I guess no chat for me tonight... thanks for your help

[Admin-Rachel]

You could try using the Firefox browser. Addon Chat is really designed to run in FF. check out mozilla.com to download firefox.

[.Jessica.]

Ahhh trying that now! Thanks your wonderful. Ill let ya know if it works

[.Jessica.]

AWESOME it worked Thanks again for helping me!

[Admin-Rachel]

No problem! Glad you're able to chat!