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Complained to Safeway


Forum: Frugal Mommies

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  #1  
September 21st, 2007, 06:44 AM
Butter's Avatar Heather the Mama Duk
Join Date: Oct 2005
Location: San Antonio TX
Posts: 28,853
Now I'm interested to see what corporate has to say. Twice now I've done the 20/20 deal and the computer only took $5 off my total instead of the whole $20. My purchases have all been exactly what is on the deal yet it doesn't work right. The manager has had to add the other $15 off every time. He said I am the only one that ever happens to. Last night the bagger pointed at me and said "You!" That was actually pretty funny lol Anyway, I figure I'm getting 20 items exactly and I KNOW I am supposed to get $20 off since I'm going there just for that reason. But there are probably people who are doing their regular grocery shopping and end up getting 20 items on the $20 off deal but they don't realize it and end up being overcharged. So we'll see what Safeway says. Their feedback form also doesn't have any states listed in the feedback form on my computer so I mentioned that and the browser/computer type I am using in my comments as well.
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  #2  
September 21st, 2007, 08:24 AM
SusieQ2's Avatar Jersey Girl
Join Date: Dec 2006
Location: New Jersey
Posts: 39,051
I hope they give you a good response. I bet other people have been overcharged and that is ashame.
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  #3  
September 21st, 2007, 08:53 AM
frgsonmysox's Avatar Platinum Supermommy
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I hope they send you some awesome coupons!
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  #4  
September 21st, 2007, 05:52 PM
Platinum Supermommy
Join Date: Oct 2006
Posts: 32,940
I'm curious too. I'm pretty sure I had problems the 3 times I did it. But they fixed it. One time was my fault bc apparently the cookie mixes were not part of the deal here, so I didn't get them and got something else instead!
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