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March 23rd, 2006, 10:52 AM
pinkpercolator pinkpercolator is offline
Mega Super Mommy
Join Date: Feb 2004
Posts: 3,469
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That's the thing. I was told there is a book up front with all employee names and what dept. they work. So the desk person can just look them up. Say Oh they are a housekeeper or a CNA. Then transferr the call the that dept. But they don't bother looking up the names. Each dept. has their own direct dial number. Those staff should be giving the direct dial number to their dept. to all who would have to call them at work. Kids schools etc. My supervisor said she'd bring that up at the next managers meeting.
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